FREQUENTLY ASKED QUESTIONS
Yes. What you see is exactly what you get. All product photos on our site are of the actual items, not stock fillers. We guarantee that the product delivered to you will match the images and descriptions shown on our store.
Once you complete your order, a detailed sales receipt is automatically sent to your email. You can also log into your account on our website, go to “My Orders”, and download your receipt anytime.
Returning an item is simple. Contact our support team at sales@truepointcommercellc.com within 7 days of receiving your order, and we’ll guide you through the process. Once approved, you’ll receive return instructions. After we receive and inspect the item, we’ll issue a replacement or refund according to our return policy.
Yes, many of our products are restocked regularly. If an item is marked “out of stock,” it usually means new stock is already on the way. To stay updated, click the “Notify Me” option (if available) or subscribe to our newsletter — we’ll alert you the moment it’s back.
Please return all products directly to us — even if you purchased through Amazon or another marketplace. Once we receive your return, we’ll:
Refund your payment in full.
Send you a replacement product (if available).
